FAQ

You don’t need to sign up to place your first order on Lentiamo. Your account will be created automatically once you’ve completed your first purchase. You’ll receive a password for future logins at the email address you provided, which you can change to suit your preferences via your Client section. Alternatively, you can log in via Facebook or Google.

Absolutely, your data is secure. Lentiamo guarantees full compliance with privacy regulations. To find out more, please see our privacy policy.

Easy! Visit the password recovery section and enter the email address you used to register with Lentiamo. You’ll receive a new password within a few minutes. We recommend you keep this email and, if necessary, change the password to something easier to remember.

Unused bonus points expire 365 days after your last purchase. We’ll send you an email a few weeks before they expire to help ensure you don’t lose them. To use your points, place an order at any time and add your favourite bonus products to your basket. Please note: any new bonus points not used directly at the time of purchase will be credited to your Lentiamo account after 15 days.

Send us an email with your request to info@lentiamo.co.uk and we will delete your profile or make any changes you wish. For further information, please see our privacy policy.

Your invoice can be found attached to the dispatch email. In the Client section, you’ll also find an archive of all previous invoices. Click on View Past Orders, then on the order number for which you need the invoice, and finally on the ‘Download invoice as PDF’ button.

Lentiamo is a retailer for private customers and does not provide tax advice. Whether your purchase is eligible for a tax deduction depends on your individual circumstances and applicable UK tax regulations. We recommend consulting your accountant or tax adviser for further information.

No. Our online store is intended for private customers only, and we do not currently support business purchases. Therefore, we are unable to process orders using a company VAT number

• Check your card type: we accept all cards on the MasterCard, Visa, Visa Electron, Maestro and American Express networks.
• Make sure your credit or debit card is enabled for online payments.
• Check that your browser is up to date, or try again using a different device.

Alternatively, you can choose another payment method from those we offer.

Yes, by choosing Klarna or PayPal as your payment method, you can take advantage of their instalment plans, if available on your account. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. T&Cs and late fees apply.

Once your order has been confirmed, you can only amend it by contacting our Customer Service team. We’ll be happy to help. In any case, remember that any unused bonus points can be spent on future orders.

If your order has not yet been paid for, you can cancel it by logging into your Client section. If it has already been paid for, please contact us.

It only takes a few clicks! Simply log in to Lentiamo and click on the red ‘Repeat order’ button.

The dispatch date is always visible when you place your order. If your order contains only items in stock and was placed before 12:30 pm on a working day, it will be dispatched immediately. Orders placed after this time will be dispatched on the next working day. If your order also contains items that are out of stock, it will be dispatched once all items are available.

If your parcel has already been dispatched, you can track it using the link included in the dispatch confirmation email. For further details on delivery methods and times, please see the Delivery page.

Has your parcel not arrived within the expected timeframe? If you think it may have been lost, please contact us.

Of course! When placing your order, select the ‘In-person pickup’ option and choose the one nearest to you. Please see the collection points map for more details on this delivery method and for a full list of our collection points.

Yes, we deliver within Europe. Would you like to have your contact lenses delivered to Switzerland, Malta or other European countries? Simply enter the correct address and the destination country when placing your order. To view the list of countries, delivery times and costs, please visit the Delivery page.

Don’t worry, just get in touch! In some cases, we may be able to ask the courier for an extension to the collection deadline. Parcels that are not collected by the deadline will, in any case, be returned to our warehouse. If this happens, we’ll contact you to offer you a new delivery or a refund.

Of course! If your contact lens packs are still unopened but you’ve ordered the wrong specifications or your prescription has changed in the meantime, please follow the instructions on the Replacement guarantee. We’ll get back to you shortly with all the information you need to proceed.

Please email us at info@lentiamo.co.uk. To help us resolve the issue more quickly, please attach a photo of the product that was sent to you in error to your enquiry, so that our warehouse can check this straight away. You will, of course, not be charged anything for the product exchange.

If a parcel appears to be visibly damaged, we recommend that you refuse it or accept it subject to reservation. Please contact us straight away to report the issue, including photographs showing both the outer packaging and the condition of the goods.

Please fill in the quality complaints form. Our Customer Service team will contact you by email to assist you. If your complaint relates to contact lenses, we recommend that you do not throw away the faulty lenses or the packaging they came in.

The contact lenses, solutions and eye drops in our warehouses have a long shelf life, typically 2–4 years. You’ll find this information on the technical specifications page for each product. If you have any specific requirements, please contact our Customer Service team. Alternatively, you can leave a note with your order, writing, for example, “I would like products with a long expiry date”, and we will pass on your request to our warehouse.

Certainly. Lentiamo stocks only genuine products from the leading manufacturers in the optical sector. All products are manufactured in accordance with European directives on medical devices and bear CE/UKCA markings. The savings you can make on our website are due to the fact that our company operates in 26 European countries. Find out more about us.

Unfortunately, a prescription for glasses is not sufficient. To find the right contact lenses for you, it is absolutely essential to consult a specialist, who will carry out tests and measurements to provide the appropriate advice, along with the specific parameters.

We’re sorry, but we’re unable to provide trial samples. Our online shop is designed for those who already know which contact lenses to buy.

Daily disposable contact lenses are a single-use medical device and are not designed to come into contact with storage solutions. Once worn, they should therefore be disposed of. Manufacturers recommend that they should not be reused, even during the course of the same day.

Astigmatism is corrected using toric lenses. In terms of parameters, there are two additional ones in this case compared to standard spherical lenses: the cylinder and the axis. These parameters must be provided by your trusted specialist, along with the recommended contact lens model.

Whilst it is always advisable to consult a healthcare professional if you suffer from dry eyes, here are some in-depth articles written in collaboration with our opticians:

• Are contact lenses with high water content better?
• Hydrogel or silicone hydrogel contact lenses? Here are the pros and cons
• Dry eyes and contact lenses: common causes and how to find relief

Lentiamo offers you 30 days to return your prescription glasses or sunglasses, rather than the standard 14 days. Fill in the returns form here.

Need help finding the right glasses for you? Try the Virtual Try-On tool, which lets you ‘try on’ frames using your camera. In the technical specifications for each product, you’ll also find the measurements in millimetres for all parts of the frame, as well as our handy size guide.

Of course! Browse our wide range of sunglasses available with prescription lenses. Choose your favourites, and then follow the instructions on the website to personalise them.

Once you’ve chosen your preferred model, you can enter your parameters or upload a photo of your prescription by following the instructions on the website.

Of course. Simply click on ‘Select your lenses’ and then select the ‘Frames only’ option.

Both options are available. At the time of purchase, you can choose between near-vision or distance-vision correction, including for astigmatism. All types of spectacle lenses are also available with a blue light filter, ideal for those who spend a lot of time looking at digital screens.