Ekomi 4.8/5.0

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Customer care

How do I cancel or change my order

You can cancel or change your order anytime prior to shipment. Simply contact us at 0800 249 4219 with your cancellation or order change request and we will happily assist you. Please note that we dispatch all order by 1:00 pm, so your request should be made before 1:00 pm.

How can I return my order

You can return your purchase within 14 days – no questions asked. Contact us and we'll e-mail you a prepaid return label to send back the lenses. Learn more about the return policy.

My prescription has changed, can I exchange my old contacts

If your prescription changes we can exchange any unopened contact lens boxes, that have been purchased from us within the last year. Learn how this works.

Do I need a contact lens prescription?

Although we recommend having a valid prescription before ordering contacts online, we don’t require you to send it over. Before ordering you should ensure your prescription is up-to-date and only purchase the contacts prescribed.

Has one of your contacts ripped or you accidentally ordered the wrong power?

We can help you. Make sure you have your order number, pictures, contact lens prescription, or other related information before you start to fill out this form. After you submit the form, someone from our Customer care will get in touch with you.

How long does it take to dispatch my contact lenses?

The dispatch time is shown for each product on the product page, once you fill in your prescription. Here is the delivery timetable to help you.

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