You can order on the phone: 0800 249 4219

Ekomi 4.7/5.0

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How to Order

Our guarantee

Our 365 day guarantee

If your prescription changes, we’re happy to exchange any unopened contact lens packages that have been bought from us within the last year for ones with different parameters.

After ordering

Customer care

Our friendly Customer Care team is ready to help. Once you’ve contacted us, your query becomes our priority.

Altering an order before delivery

Just made an order and realised you need alter it? Get in touch and we will assist you to our best ability.


Changed your mind? No problem! You can return your purchase within 14 days – no questions asked.

Send us an email

Contact our customer care team by emailing

Include your order number, what you need (is it a claim/refund/mis­take/etc.) then describe to us what has happened, if making a claim be sure to include the LOT number, let us know if the boxes have been opened or not, if you are making a claim about your lenses add some pictures! We look forward to hearing from you!

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According to the law on sales registration, the seller is obliged to issue and provide receipts for all clients. It is also obligatory for the seller to register the sale with the tax administrator with no delay, within 48 hours in case of technical failure.