If your prescription changes, we’re happy to exchange any unopened contact lens packages that have been bought from us within the last year for ones with different parameters.
Our friendly Customer Care team is ready to help. Once you’ve contacted us, your query becomes our priority.
Altering an order before delivery
Just made an order and realised you need alter it? If your order is still pending we can change it for you! Just give us a call (0800 249 4219) or email us at firstname.lastname@example.org and we will be happy to help.
Changed your mind? No problem! You can return your purchase within 14 days – no questions asked.
Send us an email
Contact our customer care team by emailing email@example.com
Include your order number, what you need (is it a claim/refund/mistake/etc.) then describe to us what has happened, if making a claim be sure to include the LOT number, let us know if the boxes have been opened or not, if you are making a claim about your lenses add some pictures!
We look forward to hearing from you!