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Our 365 Day Guarantee

What happens when your vision impairments change? You urgently need to buy new contact lenses and throw the old ones away.

Good news! If you purchased contact lenses from us in the last 365 days and now they no longer fit, you don't have to throw them away! Take advantage of our guarantee to receive new lenses with the parameters you need. You will only pay the shipping price.

Terms of service

  • The purchase of the contact lenses you wish to exchange was made within the last 365 days.
  • The packages of your lenses are sealed, complete and unopened or otherwise damaged; they must also be stored and packaged with diligence to avoid damage during transport.
  • The lenses you want to exchange are still on sale at Lentiamo.co.uk

 

Fill the form

 

How does your 365-day replacement guarantee work?

  • Send us all the information about the lenses you wish to replace using the form on this page. You will receive a confirmation email after a few seconds.
  • Our Customer Service will contact you back with instructions as soon as possible, on average within 24 hours.
  • If you cannot fill out the form, please send your request to info@lentiamo.co.uk.
  • After receiving confirmation from us, use the return label we will send you to easily return your lenses via Royal Mail.
  • Once you drop off the parcel at the post office, you will receive a confirmation e-mail from Royal Mail. Do not delete it before the parcel arrives at our warehouse, as it serves as proof of the shipment you have made.
  • You will receive your new contact lenses within a few days.