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Our 365 Days Guarantee

It's very simple. If you’ve bought contact lenses from in the last year that are no longer suitable because your prescription has changed, you can send them back to us in exchange for contacts that match your new prescription, without any extra charges.

How do I know if I am eligible for returning my old contacts?

In order for you to be eligible for the 365 there are a few things you need to know:

  • You must have bought your prescription contact lenses from within the last 365 days
  • Only unopened packages that are in the original condition can be accepted upon returning
  • If any of the products is discontinued it is still possible to exchange it for the new product which is replacing it as stated to us by the manufacturer. In this case, we recommend consulting your optician before switching to new contacts. Only registered optometrists, contact lens opticians and medical practitioners can fit contact lenses.
  • The guarantee may also include cosmetic coloured lenses, solutions, eye drops and accessories marked with the replacement guarantee logo. For these products, please contact our customer service team for approval at 0800 249 4219 or send an email at

Are there any costs involved in returning the old contacts using the 365 guarantees?

You are responsible for the cost of returning the items by post or courier. We recommend that you return the items via a recorded delivery service and retain proof of postage.

Please note that we do not refund any difference in the cost of the replacement lenses. You can either use up the whole amount of the original lenses or the difference will be added to your account as a credit to be used in future purchases.

How can I return my old contact lenses?

Click on the button below and follow the on-screen steps. A few pieces of information you'll need to know are:

  • Original order number. You can find your order history in your order history.
  • New prescription details and photo

After you submit the form, we'll get back to you within 24 hours.

I want to make a return

If you are looking on simply returning your order, check our return policy.