Delivery and payment information

IMPORTANT NOTICE

Due to the incrementation of on-line shopping activity, our warehouse requires, until further notice, ORDERS TO BE COMPLETED by 12.30 pm instead of 1.00 pm

DUE TO THE CURRENT SITUATION AND UNTIL FURTHER NOTICE ALL ORDERS ARE BEING DELAYED FOR UK GOVERNMENT SECURITY CHECKS

Please check the Royal Mail info page about Coronavirus updates: https://www.royalmail.com/coronavirus

When buying contact lenses, you want them to arrive as soon as possible. If you choose Express delivery, and your lenses are in stock, you’ll get them the next day.

Need to save more money when buying contacts? Well, if Express delivery is not your cup of cake, spending £45 or more automatically entitles you to free delivery with Royal Mail.

Delivery information

Delivery method	Price	Delivery time	Weight	Free
Royal Mail (2nd Class)	£1.99	2 – 3 working days		For orders above £45
Express delivery	£6.29	Next working day	up to 1kg
Express delivery	£9.99	Next working day	more than 1kg

Show international delivery prices

We deliver to EU countries only. When shipping to an address outside the UK, shipping costs depend on the weight of your order and the destination country, and will be shown when you checkout. Please note that international delivery times may be longer than usual and depend on the local postal services.

Country	Courier	Price
Austria	GLS	£6.50
Belgium	GLS	£6.50
Croatia	GLS	£6.50
Cyprus	GLS	£9.90
Czech Republic	GLS	£6.50
Denmark	GLS	£6.50
Estonia	GLS	£6.50
Finland	GLS	£6.50
France	GLS	£6.50
Germany	GLS	£6.50
Greece	GLS	£5.50
Hungary	GLS	£6.50
Ireland	GLS	£6.50
Italy	GLS	£6.50
Latvia	GLS	£6.50
Lithuania	GLS	£6.50
Luxembourg	GLS	£5.50
Malta	GLS	£16.90
Netherlands	GLS	£5.50
Poland	GLS	£6.50
Portugal	GLS	£6.50
Romania	GLS	£5.50
Slovakia	GLS	£6.50
Slovenia	GLS	£6.50
Spain	GLS	£6.50
Sweden	GLS	£6.50
Switzerland	GLS	£9.90

Please note that the Royal Mail 2nd class delivery we offer is not a “signature” service, therefore make sure your address is very well served by Royal Mail and the postman has the habit of leaving the notice card when unable to deliver post, before choosing this option. When making an order and choosing Royal Mail (2nd Class), the order should be placed before 1.00 pm, to count the delivery days from the following one. Otherwise you should count 3 – 4 working days.

When making an order and choosing Express delivery by UPS before 1:00 pm, the parcel will be delivered to the customer on the next working day.

For orders placed on Friday, with UPS – before 1.00 pm, the next day delivery will take place on Monday.

In keeping with our environmental policy we aim to keep packaging to a minimum. This means we avoid splitting orders and we will only dispatch products when the whole order is ready.

Please note deliveries to the Channel Islands or Isle of Man may be slightly delayed by a day or two.

Please note that for the moment we do not deliver to the Canary Islands.

Payment information

At Lentiamo, you can choose to securely pay for your order with a credit, debit card, PayPal or through Klarna.

Credit or debit card

When you complete your order and pay by credit or debit card, you’ll be redirected to the 3D Secure gateway. Payment information is processed directly by the gateway application and data transfer from your computer is secured by an encrypted algorithm.

PayPal

If you use PayPal's online payment gateway, money will be transferred immediately from your PayPal account to ours.

Apple Pay

Apple Pay is a new method of payment from Apple. The payment method works only while using the browser Safari.

Klarna

Klarna invoicing
To pay a Klarna invoice is a smooth solution for you who wants to order today but wishes to pay later. Invoice is sent at the same moment when we dispatch your order. Then you have 30 days to pay your invoice. If you choose to pay through Klarna, Klarna's terms of payment apply. The complete terms and conditions with Klarna can be found here: Klarnas Services Terms. When paying through Klarna, it is recommended to state the population registration address as the delivery address to be sure that Klarna will accept the purchase, as well as the population accounting address as the invoice address to be sure that Klarna assists if the package should disappear during the delivery.

Invoicing

We care about the environment and work as sustainably as possible.
To reduce paper wastage, we send invoices attached to emails, rather than in print. If you need a paper copy of your invoice, please print out your PDF attachment or just let us know.

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