Thank you for visiting the Lentiamo.co.uk web site (the “Site”). Lentiamo.co.uk is a leading online retail store and information site for contact lenses and related products. The Site is designed to provide a convenient, private and informative shopping experience for consumers to purchase contact lenses and related products 24 hours a day, 7 days a week. Lentiamo.co.uk wants each visitor to the Site (“you”) to have a safe, pleasurable visit, so we have established the following terms and conditions so that we (us and you) know what to expect from each other. By using the Site you agree to be bound by the terms set forth here on. We may make changes to the Site, these Terms and Conditions of Use, or the policies and conditions that govern the use of the Site at any time. We encourage you to review the Site and these terms periodically for any updates or changes. Your continued access or use of the Site shall be deemed to be your acceptance of these changes and of the reasonableness of these standards for notice of changes. This contract is personal to you and may not be transferred to any other person. Lentiamo.co.uk is the trading name of Maternia, s. r. o. whose registered office is Videnska 12, Nova Bystrice, 378 33 Czech Republic. Lentiamo.co.uk is owned and operated by Maternia s.r.o. By purchasing the contact lenses on this Website, you as the customer will transact with Maternia s.r.o.
The place of sale for all transactions conducted on this Site is the Czech Republic.
The courts of the Czech Republic will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site and any dispute arising from, or related to, Contracts for the purchase of Products from our Site. However, we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These terms are governed by the law of the Czech Republic and all Contracts made with us for the purchase of Products will be governed by the law of the Czech Republic.
Our aim is to provide the best possible service to our customers so we reserve the right to refuse to sell products to you if we believe that you have a motive of re-selling the product. We also have the right to control the quantity of products made available to you. We may even terminate your contract with us and restrict you to access to the website if we believe that any of your actions are in violation of any applicable law or is harmful to the interest of other users. We reserve the right not to supply contact lenses if we consider any health contraindications against the wear of lenses or if the contact lens specifications do not meet the satisfaction to the terms set herein above. The General Conditions shall be in accordance with the law of the country in which the Supplier accepts the order and not from the country in which the distribution was executed. The sale contract will strictly be between the supplier and the customer. The customer will represent the individual that executes a sale from the website and that has read the Terms and Conditions accepting the contents in its entirety.
Valid Prescription Required
You hereby certify that you have a valid prescription for the contact lenses that you are ordering. You represent and warrant to Lentiamo.co.uk by placing an order that your personal information you enter into the Site is valid and true and also matches exactly your prescription as provided by your eye care provider. You further certify that you will renew your prescription in strict accordance with your eye care provider's suggested regime. You understand that Lentiamo.co.uk will not fulfill your order unless you have a valid prescription. You hereby consent to our contacting your eye care provider, if necessary, to verify your prescription information and any other necessary information. We strongly recommend that regular eye checks are made by a qualified practitioner to ensure the welfare and continuity of your eye health. You do not necessarily have to send us your prescription but by accepting the terms and conditions contained here on above you verify that you have a valid prescription that is within the Law of the UK. However, if you claim that there is a problem with the lenses, we have the right to ask for a valid prescription along with other details. The contact lens wearer must be at least 16 years old.
Colour and Description
We have made every effort to display as accurately as possible the colours of our products that appear at the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition. We accept only unopened and intact boxes of contact lenses.
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. However, we give you 14 days. You may return any products ordered by you and cancel the agreement without stating any reason for doing so, such within fourteen (14) working days following the confirmation of your order (“the Return Period”). If you return the products you are obliged to comply with the requirement of our Returns Policy (below). You must return all the products in the resalable packaging provided with them. Between the date of your election to withdraw and the date the product is returned by you to us you shall bear all risk in keeping the products safe, secure, and free from loss or damage. The right of withdrawal, as mentioned above, does not arise in the case of goods that have been modified according to the consumer's wishes or for his or her person (eg for individually made prescription glasses, including lenses). The right of withdrawal, as mentioned above, does not apply to perishable goods. Furthermore, the right to withdraw from the contract does not arise if the consumer has concluded a contract for the supply of goods in a sealed package, which the consumer has removed from the package and for hygienic reasons it is not possible to return. Except for complaints, only intact, packaged contact lenses, solutions, eye drops and other dioptric products can be returned.
We dispatch orders received by 1 PM the same day (Monday – Friday). You can choose to have your order sent from the following: 2nd class Royal Mail (Free for orders above £45); the delivery takes 2 – 3 working days, if the order is placed before 1:00 PM. Track and trace available. Next working day delivery guaranteed for orders placed before 1:00 PM, delivered by UPS. Track and trace available. International delivery: prices start at £6.50 and depend on the weight of the goods ordered. GLS delivery outside the UK will take up to 5 working days. Please note that we deliver to EU countries only. More exact information about delivery can be found here .
Lentiamo.co.uk reserves the right to change the carrier for a delivery of the ordered goods. The customer may not always be notified about the change, but it is our best intention to do so.
What to to do if your parcel hasn't arrived on expected delivery date provided by us?
Please note that we can guarantee the delivery date only if you opt for Next day delivery (UPS). If you chose 2nd Class Royal Mail as your shipping option, it usually takes 2 – 3 working days after the day of dispatch. Please note that this is not guaranteed and the actual delivery times depend on local postal services. Royal Mail's Terms and Conditions state that Royal Mail has 3 weeks to deliver a 2nd class parcel. If the parcel doesn't arrive within a week from the expected dispatch date, we will re-dispatch a new parcel at our expense upon an affidavit declaring that no parcel was received.
Please note that we cannot re-dispatch a parcel if the address provided by the customer was incorrect or incomplete.
Returns and Refunds
To claim a defective product, as well as all other complaints, we need a copy of the certificate of application for the contact lenses or a certificate of vision measurement from a qualified specialist (ophthalmologist, optician, ophthalmologist) not older than 12 months. The last point is especially valid for claims regarding prescription lenses.
Are the lenses already unpacked?
Since August 2012, replacement of supplied lenses is even easier! If you find a damaged lens in supplied packages, you do not need to send it to us. Similarly, we do not require you to send us an empty blister on the evidence of a missing lens. Just send an e-mail to the address email@example.com.
What to do with an unopened package of contact lenses?
If you want an exchange of unopened and undamaged contact lenses, send them back to us and we will send you new lenses straight away. Please, contact us upon the return/exchange of your order, we can provide you a free postage sticker. If the reason for returning the lenses is a new presciption, you can use our 365 days of replacement guarantee programme. We will happily replace unpened packages of contact lenses. Please note that we do not refund any difference in the cost of the replacement lenses. You can either use the full amount of the original lenses, or the difference will be added to your Lentiamo account as credit to be used for future purchases.
Sunglasses and prescription glasses Returns & Replacement
The seller is not responsible for normal wear and tear, non-compliance with the principles of use, non-compliance with the principles of use for glasses or improper cleaning. The seller is not responsible for defects caused by the buyer. If you wish to return prescription glasses or sunglasses back to us, please make sure to check the following: they need to be in their original condition, including all accessories (cleaning cloth and case), they need to be sent in undamaged packaging (casing, paper or plastic wrappers, any stickers, labels) and the Certificate of Authenticity. For a full refund, all gifts and bonus products bought with points received form the purchase must be returned as well. When returning the unwanted glasses or sunglasses, the client is liable for making sure the sunglasses are returned/delivered safely (making sure the packaging is safe and will prevent any damage to its contents). If we believe that the prescription glasses/sunglasses, case or accessories are damaged or something is missing from the order, Lentiamo has the right to offer partial or no refund depending on the extent of damage. Please make sure that the order number is written on the parcel and not the sunglasses packaging.
Just like for contact lenses, the payment by card or PayPal has to be completed before the order can be processed and a valid prescription is required to manufacture the lenses. We usually deliver prescription glasses that are made to order within 14 days. If the shipment is delayed, in exceptional cases, we will contact you.
Send us the unwanted lenses along with a receipt that your optician has approved a correct application of contact lenses. Please, scan or copy the receipt and attach it to the message. You can return any products you ordered from us within fourteen (14) working days of receiving your order as stated the under EU rules of consumers shopping rights. Unless your product is faulty and you have a complaint, we can only accept contact lenses, solutions, eye drops and accessories in their full, unbroken packaging. After this period, customers will be able to exchange the lenses for goods of the same value, or have the value added as a credit to their Lentiamo.co.uk client account or to the Client account of a friend. We will always provide a free return label for any type of return. Prescription glasses and sunglasses The warranty period for sunglasses and prescription glasses (including modifications such as hardening or anti-reflection) is 24 months from the date of delivery.
How to Return a Product
If your contact lenses or the packaging (blister) is damaged, send the lenses in a case filled with solution to us, along with the package the lenses came in and your order number.
The complaint does not apply to coloured contact lenses. The postage for the exchange is free, we will provide a free return label.
We’ll send the money to your bank account within 14 days of your return arriving at our returns and refunds department, or within 14 days of the request of the refund has been placed.
Limitations of Liability
We will not be responsible for any typing errors or mistakes that you have provided while placing your order. The goods remain the property of the seller until the goods and associated charges have been fully paid by the purchaser. On completing the online order form you agree and accept that you are the person responsible for placing the order and agree to pay all the charges put through the website. We reserve the right, at our discretion to charge your credit card if we have shipped you an order, and the invoice is not paid within a reasonable period of time. We have the rights to revise and amend these terms and conditions when we think it is required. We will not be bound by your offer/purchase if there is an error in any advertisement or pricing that is on the website. In such circumstances, the offer of purchase will be revoked. Where the performance of delivery expectation falls short or any other such circumstances that hinder the performance from the purchase to receipt of your goods, we will not be held responsible (this may be either uncontrollable circumstances or other errors) for the herein mentioned. We will, however, endeavour to remedy such events to the best of our abilities. The delivery of the product will be directed by your preference and that you will also confirm and accept the associated charges of delivery. It will also be understood that the responsibility of the delivery will immediately be transferred from the seller to the purchaser once they have left our point of pick up. Where a delivery date is not specified we will try and fulfil orders within 21 working days. Any disputes directed to Maternia s.r.o. will be governed solely by the Czech law. We take precautions to protect personal information that you have submitted on this site. However, we will not accept any liability for unauthorised theft or data that has been used to your detriment.
We collect only that information which is necessary to fulfil our obligations to you. The site protects that information to the best of our abilities.
Please be aware of the fact that according to the Regulation, you have the right to:
- Require what kind of your personal data we process and require a copy of it,
- Require explanation of the personal data processing,
- Ask for access to the data and to make us update or correct the data,
- Ask for deletion of the data,
- Contact us or the Office for Personal Data Protection in case of doubts about complying with the personal data protection laws, or the court.
Our website, whether in part or as a whole, and all associated content are protected by copyright and other intellectual property rights which are either owned by us or used by us with the permission of their owners. You may view the content of our website or associated content on screen or store such content in electronic form on a disk, and are authorised to download such content for that purpose. You are authorised to download, use and/or copy material published on our website solely for your own personal use. You may not otherwise reproduce, copy, disseminate or otherwise use the content of our website or any associated content for commercial purposes or any other purpose. Our rights are reserved. All proprietary rights in any trademarks (whether registered or unregistered) or service marks, including logos, appearing on our website are owned by us or are used by us with the permission of their owners. Nothing contained on our website shall be construed as granting any licence or right to use any such trademark, service mark or logo for any purpose whatsoever.
Comments to Products
Comments to the products can be used for feedback ie. experience of the product only. Any comments containing other than that will not be commended on and will be deleted from our website. For feedback on delivery times or our services, please get in touch via email on firstname.lastname@example.org, or by telephone on 0800 249 4219.
When you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
Terms & Conditions of Use of Website
Price of Goods
The price of all goods is as stated on the website and includes packaging. We may change the advertised prices of products displayed on our website at any time without liability or notice. Such price changes will not affect orders which have already been dispatched (that is, orders in respect of which a binding contract has been formed). If the price changes after an order has been submitted, but before that order is accepted and dispatched you may be charged the new price (i.e. the price after the change was made). Payment for the goods ordered is taken at the time the order was made, before them being despatched. If the order took place but payment was not successful, we will not despatch the ordered goods before payment is confirmed and secured.
Disclaimer of Warranty
THE CONTENT (AS DEFINED BELOW) CONTAINED IN THIS SITE IS PROVIDED BY LENTIAMO.CO.UK AS A SERVICE TO ITS CUSTOMERS. THIS SITE DOES NOT CONTAIN INFORMATION ABOUT ALL EYE DISEASES, NOR DOES THIS SITE CONTAIN ALL MEDICAL INFORMATION THAT MAY BE RELEVANT TO YOUR EYECARE NEEDS. THE INFORMATION PROVIDED IN THIS SITE IS ONLY GENERAL HEALTH INFORMATION, AND IS INTENDED ONLY TO FACILITATE COMMUNICATION BETWEEN YOU AND YOUR PROFESSIONAL EYECARE PROVIDER. THIS SITE DOES NOT PROVIDE MEDICAL DIAGNOSIS FOR ANY INDIVIDUAL AND MUST NOT BE USED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT OR CARE. ALL SPECIFIC MEDICAL QUESTIONS YOU MAY HAVE ABOUT YOUR SPECIFIC MEDICAL CONDITION, TREATMENT, CARE, OR DIAGNOSIS MUST BE PRESENTED TO YOUR PROFESSIONAL EYECARE PROVIDER. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY SEEKING PROFESSIONAL ADVICE BECAUSE OF ANY INFORMATION CONTAINED IN OR RELATED TO THIS SITE. EXCEPT AS EXPRESSLY AND UNAMBIGUOUSLY STATED OTHERWISE, MATERNIA LTD DOES NOT ENDORSE, OPERATE, CONTROL, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, BRAND, METHOD, TREATMENT, INFORMATION OR SERVICE ON THIS SITE. THE INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. MATERNIA LTD, AND STAFF EXPRESSLY DISCLAIM AND EXCLUDE ALL WARRANTIES WITH RESPECT TO ALL INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THERE ARE NO WARRANTIES MADE AS TO THE COMPLETENESS, ACCURACY, CURRENCY, OR RELIABILITY OF INFORMATION PUBLISHED BY MATERNIA LTD. MATERNIA LTD DOES NOT WARRANT THAT INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE WILL SATISFY YOUR REQUIREMENTS OR IS WITHOUT DEFECT OR ERROR. LIMITATION ON LIABILITY YOU ACKNOWLEDGE AND AGREE BY YOUR USE OF THIS SITE TO ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH YOUR USE OF THIS SITE, INCLUDING RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS WEB SITE.
UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE.
We, as well as certain third parties that provide content, advertising or other functionalities on our Website and/or Services (as defined in our Terms & Conditions), may use various technologies to collect and store information when you visit our Website, and this may include cookies, beacons and other technologies.
Cookies are small files stored on your device in order to help collect information about your activities. Cookies enable us to store your preferences and settings, remember your log-in, provide customized content and marketing communication, understand which part(s) of our Website and Services are the most popular and analyse Website operations. You can configure your browser to accept all cookies, refuse all cookies, or indicate when a cookie is being sent. We would like to draw attention to the fact that the Website is designed for you to work using cookies and therefore some Website features or Services may not function properly without cookies.
Beacons (or “pixels”) are technologies that transfer information from your device to a server. Beacons may be embedded into online content and e-mails and may enable a server to read certain types of information from your device. Beacons enable finding out when you displayed certain content or a certain e-mail message and the IP address of your device. We and certain third parties use beacons for a variety of purposes, including analysing of how you use our Services and providing content tailored to suit your preferences (together with cookies).
By visiting our Website and/or using our Services, you are giving your consent to the use and storage of cookies, beacons and other information on your device. You also give your approval with our access and the access of the entities mentioned above to the cookies, beacons and other information on your device.
In case of contract termination you have the obligation to return all the delivered goods, including gifts and goods that were delivered for free or for a reduced price. In case that you do not return all the delivered goods or you only return your partial order, we have the right to lower the returned purchased cost, by the amount of the unreturned goods. Goods rendered for a lower price or for free are for return purposes valued at the regular market price (that is, the price that we normally sell those goods for or we would be selling them for if they are currently unavailable).
Terminating the contract from our side: Apart from legal reasons, we also reserve the right to terminate the contract in case (i) the agreed purchase price was not paid properly and in time, and also (ii) in case that the information about the offered goods, including information about their purchase price, availability, special offer or a discount was not published on the website in the correct wording, namely because of a technical error on our side, or (iii) if unforeseen events occurred caused by a third party or in case of force majeure, due to which the goods could not be delivered under the agreed conditions. In case of contract invalidity, caused by an error, we mutually agree that the decisive factors we will consider are identification, properties and availability of goods, identification of the buyer, the purchase price, amount and conditions of application of any discounts or other promotion conditions, payment method and delivery method.
Consumers gain bonus points with every purchase. These bonus points are valid for one year. Find more information about the bonus scheme here.
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