You can return any products you ordered from us within fourteen (14) working days of receiving your order confirmation. Unless your product is faulty, we can only accept contact lenses, solutions, eye drops and accessories in their full, unbroken packaging.
1) Let us know when you want to make a return
Send an email to firstname.lastname@example.org letting us know you want to return your order. This has to be sent to us within 14 days of receiving your order.
If you prefer calling, give our customer care team a call and let us know about your return over the phone. Call 0800 249 4219 for free.
2) Package it up and send it off
Once you have sent us your statement of withdrawal, return your products to us as soon as possible. Make sure that the products are packaged properly (it’s best not to use a normal envelope) so they don’t get damaged during delivery. Please also attach a printout of your order confirmation. The customer is responsible for covering the costs of postage and packaging if any extra charges are applied.
Please send it to:
4 Bloomsbury Square
3) Sit back, relax and wait for your refund.
We will return the money to your bank account within 14 days of your return arriving at our returns and refunds department.