You can return any products you ordered from us within fourteen (14) working days of receiving your order confirmation. Unless your product is faulty, we can only accept contact lenses, solutions, eye drops and accessories in their full, unbroken packaging.
How to make a return
Let us know when you want to make a return
Fill in the claim form below letting us know you want to return your order. This has to be sent to us within 14 days of receiving your order.
If you prefer calling, give our customer care team a call and let us know about your return over the phone. Call 0800 249 4219 for free. Or you can send us an email to email@example.com
The claim form will collect all the necessary information needed for our customer care team to help you with whatever problem you are claiming.
We will return the money to your bank account within 14 days of your return arriving at our returns and refunds department.
Online Dispute Center
The European Commission provides a free access platform for the resolution of online conflicts between the customer and us, without the need to resort to the courts of justice, through the intervention of a third, called the Dispute Resolution Body, which acts as an intermediary between the two. You can get more information on https://ec.europa.eu/consumers/odr.
Exchanging an unopened package of contact lenses
If you want to exchange an unopened and undamaged pack of contact lenses, send it back to us and we will send you a replacement straight away. If your prescription has changed, you can take advantage of our 365 day replacement guarantee.
What to do if your package arrives damaged
If your package contains damaged goods and you would like to replace them, just let us know. You do not need to send us the damaged product, just fill out the claim form below and we will sort out the rest.
If you prefer to be refunded for your damaged lenses, you can also let us know in the claim form!
Do you think you have faulty lenses? Has one of your lenses ripped? Accidentally ordered the wrong power?
Make sure you have your order number, pictures, contact lens prescription, or other related information before you start to fill out the form.
Sunglasses Returns & Replacement
If you wish to return sunglasses back to us, please make sure to check the following conditions: they need to be in their original condition, including all accessories (cleaning cloth and case), they need to be sent in undamaged packaging (casing, paper or plastic wrappers, any stickers, labels) and the Certificate of Authenticity. For a full refund, all gifts and bonus products bought with points received form the purchase must be returned as well. When returning the unwanted sunglasses, the client is liable for making sure the sunglasses are returned/delivered safely (making sure the packaging is safe and will prevent any damage to the sunglasses). If we believe that the sunglasses, case or accessories are damaged or something is missing from the order, Lentiamo has the right to offer partial or no refund depending on the extent of damage. Please make sure that the order number is written on the parcel and not the sunglasses packaging.
Start your claim form now by clicking on the link below!