You can order on the phone: 0800 249 4219

Ekomi 4.6/5.0

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Returns policy

You can return any products you ordered from us within fourteen (14) working days of receiving your order confirmation. Unless your product is faulty, we can only accept contact lenses, solutions, eye drops and accessories in their full, unbroken packaging.

How to make a return

Let us know when you want to make a return

Fill in the claim form below letting us know you want to return your order. This has to be sent to us within 14 days of receiving your order.

If you prefer calling, give our customer care team a call and let us know about your return over the phone. Call 0800 249 4219 for free. Or you can send us an email to

The claim form will collect all the necessary information needed for our customer care team to help you with whatever problem you are claiming.

We will return the money to your bank account within 14 days of your return arriving at our returns and refunds department.

Sunglasses Returns & Replacement

If you wish to return sunglasses back to us, please make sure to check the following conditions: they need to be in their original condition, including all accessories (cleaning cloth and case), they need to be sent in undamaged packaging (casing, paper or plastic wrappers, any stickers, labels) and the Certificate of Authenticity. For a full refund, all gifts and bonus products bought with points received form the purchase must be returned as well. When returning the unwanted sunglasses, the client is liable for making sure the sunglasses are returned/delivered safely (making sure the packaging is safe and will prevent any damage to the sunglasses). If we believe that the sunglasses, case or accessories are damaged or something is missing from the order, Lentiamo has the right to offer partial or no refund depending on the extent of damage. Please make sure that the order number is written on the parcel and not the sunglasses packaging.

Fill in the claim form

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