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Ekomi 4.8/5.0

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Returns policy

You can return any products you ordered from us within fourteen (14) working days of receiving your order confirmation. Unless your product is faulty, we can only accept contact lenses, solutions, eye drops and accessories in their full, unbroken packaging.

How to make a return

1) Let us know when you want to make a return

Send an email to returns@lentiamo.co.uk letting us know you want to return your order. This has to be sent to us within 14 days of receiving your order.

If you prefer calling, give our customer care team a call and let us know about your return over the phone. Call 0800 249 4219 f­or free.

Make sure to include in your email: your order number, if you would like a refund or wish to exchange products.

2) Package it up and send it off

Once you have sent us your statement of withdrawal, return your products to us as soon as possible. Make sure that the products are packaged properly (it’s best not to use a normal envelope) so they don’t get damaged during delivery. Please also attach a printout of your order confirmation. The customer is responsible for covering the costs of postage and packaging if any extra charges are applied.

Please send it to:

Maternia S.R.O.
Lentiamo
Bloomsbury
4 Bloomsbury Square
London
WC1A 2RL

3) Sit back, relax and wait for your refund.

We will return the money to your bank account within 14 days of your return arriving at our returns and refunds department.

Sunglasses Returns & Replacement

If you wish to return sunglasses back to us, please make sure to check the following conditions: they need to be in their original condition, including all accessories (cleaning cloth and case), they need to be sent in undamaged packaging (casing, paper or plastic wrappers, any stickers, labels) and the Certificate of Authenticity. For a full refund, all gifts and bonus products bought with points received form the purchase must be returned as well. When returning the unwanted sunglasses, the client is liable for making sure the sunglasses are returned/delivered safely (making sure the packaging is safe and will prevent any damage to the sunglasses). If we believe that the sunglasses, case or accessories are damaged or something is missing from the order, Lentiamo has the right to offer partial or no refund depending on the extent of damage. Please make sure that the order number is written on the parcel and not the sunglasses packaging.

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According to the law on sales registration, the seller is obliged to issue and provide receipts for all clients. It is also obligatory for the seller to register the sale with the tax administrator with no delay, within 48 hours in case of technical failure.