We’re confident you’ll be completely satisfied with your products. In the unlikely event that you need to return something, we’ll deal with your request as soon as possible.
And we recently updated our policy to make returning products even easier.
We offer a no-questions-asked 14-day return for any unopened goods in their original condition.
Exchanging an unopened package of contact lenses
If you want to exchange an unopened and undamaged pack of contact lenses, send it back to us and we will send you a replacement straight away. If your prescription has changed, you can take advantage of our 365 day replacement guarantee.
Sunglasses Returns & Replacement
SPECIAL RIGHTS AND OBLIGATIONS REGARDING SPECIFIC ITEMS 10.12 In the case of contract termination, sunglasses must be sent back to the seller’s address in their original condition, including accessories such as cleaning cloth and case, as well as undamaged packaging – paper or plastic packaging, stickers, labelling and the Certificate of Authenticity. For a full purchase price refund, all gifts and bonus products bought with points received form the purchase must be returned as well. The buyer must make sure the sunglasses are delivered safely; sunglasses must be returned to the sender’s address in appropriate wrapping to prevent damage. Should the sunglasses or case/accessories be damaged or missing, the seller reserves the right to offer only a partial or no refund, depending on the extent of the damage, as evaluated by the seller. The order number of the returned sunglasses must be written on the parcel, not the item packaging, to prevent any delay when identifying the sender.
What to do if your package arrives damaged
If your package contains damaged goods and you would like to replace them, just let us know. You do not need to send us the damaged product, just email us at firstname.lastname@example.org and we will sort out the rest.
If you prefer to be refunded for your damaged lenses, please send them to us in a case with solution, along with the box that the unwanted lenses came in and your order confirmation.
All returns should be sent to:
Maternia S.R.O. / Lentiamo
4 Bloomsbury Square