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Returns and refunds

We’re confident you’ll be completely satisfied with your products. In the unlikely event that you need to return something, we’ll deal with your request as soon as possible.

And we recently updated our policy to make returning products even easier.

We offer a no-questions-asked 14-day return for any unopened goods in their original condition.

Exchanging an unopened package of contact lenses

If you want to exchange an unopened and undamaged pack of contact lenses, send it back to us and we will send you a replacement straight away. If your prescription has changed, you can take advantage of our 365 day replacement guarantee.

What to do if your package arrives damaged

If your package contains damaged goods and you would like to replace them, just let us know. You do not need to send us the damaged product, just email us at returns@lentiamo.co.uk and we will sort out the rest.

If you prefer to be refunded for your damaged lenses, please send them to us in a case with solution, along with the box that the unwanted lenses came in and your order confirmation.

All returns should be sent to:

Maternia S.R.O. / Lentiamo
4 Bloomsbury Square

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