We’re confident you’ll be completely satisfied with your products. In the unlikely event that you need to return something, we’ll deal with your request as soon as possible.
And we recently updated our policy to make returning products even easier.
We offer a no-questions-asked 14-day return for any unopened goods in their original condition.
Exchanging an unopened package of contact lenses
If you want to exchange an unopened and undamaged pack of contact lenses, send it back to us and we will send you a replacement straight away. If your prescription has changed, you can take advantage of our 365 day replacement guarantee.
Sunglasses Returns & Replacement
If you wish to return sunglasses back to us, please make sure to check the following conditions: they need to be in their original condition, including all accessories (cleaning cloth and case), they need to be sent in undamaged packaging (casing, paper or plastic wrappers, any stickers, labels) and the Certificate of Authenticity. For a full refund, all gifts and bonus products bought with points received form the purchase must be returned as well. When returning the unwanted sunglasses, the client is liable for making sure the sunglasses are returned/delivered safely (making sure the packaging is safe and will prevent any damage to the sunglasses). If we believe that the sunglasses, case or accessories are damaged or something is missing from the order, Lentiamo has the right to offer partial or no refund depending on the extent of damage. Please make sure that the order number is written on the parcel and not the sunglasses packaging.
What to do if your package arrives damaged
If your package contains damaged goods and you would like to replace them, just let us know. You do not need to send us the damaged product, just email us at firstname.lastname@example.org and we will sort out the rest.
If you prefer to be refunded for your damaged lenses, please send them to us in a case with solution, along with the box that the unwanted lenses came in and your order confirmation.
All returns should be sent to:
Maternia S.R.O. / Lentiamo
4 Bloomsbury Square
Send us an email:
Get in touch with us by sending an email to email@example.com Be sure to include the following:
- Your order number
- What do you need? Is this a claim? Are you requesting a refund? Did you make a mistake?
- Describe the problem or what you need
- LOT number (for claim purposes)
- Are the boxes of lenses opened or unopened
- Photos if necessary