You can order on the phone: 0800 249 4219

Log in

Meet our team: Petru Culin, Head of Customer Care for Europe

Fourteen countries, fourteen e-shops, fourteen customer care departments. Up north in Sweden, down south in Italy, in Germany, Austria and Romania. To make sure that everything was going to work as it should, we needed an expert with experience in both marketing and customer service.

And we found him about a year ago. He comes from Moldova, owns a British passport and coordinates our global customer service from Prague. Meet Petru Culin.

Five questions for Petru

You are currently living in Prague, but originally you come from Moldova and also hold a British citizenship. How did it all happen?

I was living in my native Moldova until I was 15 years old, then I move abroad. I gained British citizenship in 2014 and I am very proud of that fact. I had already visited Prague during my university studies, but my current residence is due to my work for Maternia. This is where I coordinate our European customer service from.

What has been your work experience up to now? How did you come to your work for Maternia?

I used to work in the gastronomy field, namely in international hotels. I have, however, always longed for a job where I could use both my marketing and customer service experience. When the opportunity to work for Maternia arose, I knew straight away that it was the right one for me.

As the Head of Customer Service, your main responsibility is our e-shops – what is your typical working day like?

I’m very busy but I have an experienced and well-coordinated team that makes everything easier. My work focus is on three main areas – leading the customer service in all 14 countries where we operate, coordinating my colleagues and bringing about changes that improve our customer service in all communication channels.

Can you tell us more about yourself? What are your hobbies?

I like travelling and on my travels, I fell in love with cooking. I have visited about 30 countries and still plan to explore more. I like arts, I go to a ceramic class three times a week. I also like painting, techno music, and my weaknesses history books. When it comes to sport, I enjoy swimming.

An obligatory question at the end – do you have a message for our customers?

I would like to assure you that not only our customer service team, but everyone in Maternia works to make you happy and satisfied. We are always here to help!

Did it help you? Share it so it helps others as well.

Comments

*Required fields

Read also…

7 Most Popular Contact Lenses in the UK

Which contact lenses are the most popular in the UK? We compared lists of the best-selling products of domestic retailers.

Open article

Guide: How to Fill in your Contact Lens Prescription

We will help you to orientate them in order for you to make ordering lenses a game!

Open article

Contact lenses behind the wheel – on the road without glasses

“You must wear glasses” – that’s something you won’t find on new driving licenses any more.

Open article

You get a present from us even when it’s not Christmas! Bonus products

We value our customers and this is why we keep coming up with ideas to show you just how much we care.

Open article

Don't miss any important news.

Subscribe to our newsletter!

Lentiamo.co.uk on Twitter

  • ↗7⚪⚪ TOP 7 best of #Contact #Lenses in the UK. Are yours among? Find out more in our #Blog ▶https://t.co/VwThOtyJl0 https://t.co/pSY7UyC0lI 3 days ago
  • More #free #gifts for you!🎁 Starting today, for a week, please choose yours. #Contact #Lenses #EyeDrops #Solutions… https://t.co/R83cIz63K8 5 days ago
  • 👀🚙🚗 Harmonised codes behind the wheel and driving with your #contact #lenses - find out more in our #Blog ▶ … https://t.co/eeGQwwPW6k 9 days ago
  • Today we're celebrating our 9th anniversary!🎉 Join us!There is a small gift for you🎁 9%off for everyone, today only… https://t.co/wn6kGvMOIq 9 days ago
  • 💦➕💦➕❓ #Free 🎁 #gift with each order. Choose yours until March 15th. ▶ https://t.co/uBtGhH8aZj #Lentiamo #Contact… https://t.co/b2LNX8Yz40 12 days ago

Follow us on Twitter @lentiamo_uk.

Lentiamo.co.uk on Facebook